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Elements and Performance Criteria

  1. Identify employee support needs
  2. Coordinate employee support

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Skill requirements

Look for evidence that confirms skills in

undertaking effective liaison negotiation and consultation with stakeholders

using a variety of words and language structures to explain ideas to different audiences

interpreting and explaining formal documents and assisting others to apply them in the workplace

preparing written advice and reports requiring reasoning and precision of expression

responding to diversity including gender and disability

Knowledge requirements

Look for evidence that confirms knowledge and understanding of

human resource policies and practices relating to employee support

concept of employee welfare employee wellbeing employee rehabilitation

importance of psychological and physical fitness

range of workrelated illnesses

stress and its impact on individual and organisational effectiveness

concept of organisation health and organisational culture

range of assistance and support programs

responsibilities of organisations in supporting employees

role of external agencies in supporting employees

privacy legislation and its application

jurisdictional legislation applying to human resources including occupational health and safety and environment

equal employment opportunity equity and diversity principles

national andor international models of good practice in employee support

Evidence Required

The Evidence Guide specifies the evidence required to demonstrate achievement in the unit of competency as a whole It must be read in conjunction with the Unit descriptor Performance Criteria the Range Statement and the Assessment Guidelines for the Public Sector Training Package

Units to be assessed together

Prerequisite units that must be achieved prior to this unitNil

Corequisite units that must be assessed with this unitNil

Coassessed units that may be assessed with this unit to increase the efficiency and realism of the assessment process include but are not limited to

PSPETHCB Promote the values and ethos of public service

PSPETHC501B Promote the values and ethos of public service

PSPGOVB Coordinate resource allocation and usage

PSPGOV503B Coordinate resource allocation and usage

PSPGOVB Undertake research and analysis

PSPGOV504B Undertake research and analysis

PSPGOVA Promote diversity

PSPGOV505A Promote diversity

PSPGOVA Undertake negotiations

PSPGOV507A Undertake negotiations

PSPGOVA Conduct evaluations

PSPGOV509A Conduct evaluations

PSPGOVA Provide leadership

PSPGOV511A Provide leadership

PSPGOVA Use complex workplace communication strategies

PSPGOV512A Use complex workplace communication strategies

PSLEGNB Promote compliance with legislation in the public sector

PSLEGN501B Promote compliance with legislation in the public sector

Overview of evidence requirements

In addition to integrated demonstration of the elements and their related performance criteria look for evidence that confirms

the knowledge requirements of this unit

the skill requirements of this unit

application of the Employability Skills as they relate to this unit see Employability Summaries in Qualifications Framework

coordination of employee support in a range of or more contexts or occasions over time

Resources required to carry out assessment

These resources include

legislation policies procedures and guidelines relating to employee support

information relating to employee assistance schemes

workplace scenarios and case studies to capture the range of situations likely to be encountered when coordinating employee support

Where and how to assess evidence

Valid assessment of this unit requires

a workplace environment or one that closely resembles normal work practice and replicates the range of conditions likely to be encountered when coordinating employee support including coping with difficulties irregularities and breakdowns in routine

coordination of employee support in a range of or more contexts or occasions over time

Assessment methods should reflect workplace demands such as literacy and the needs of particular groups such as

people with disabilities

people from culturally and linguistically diverse backgrounds

Aboriginal and Torres Strait Islander people

women

young people

older people

people in rural and remote locations

Assessment methods suitable for valid and reliable assessment of this competency may include but are not limited to a combination of or more of

case studies

portfolios

projects

questioning

scenarios

authenticated evidence from the workplace andor training courses

For consistency of assessment

Evidence must be gathered over time in a range of contexts to ensure the person can achieve the unit outcome and apply the competency in different situations or environments


Range Statement

The Range Statement provides information about the context in which the unit of competency is carried out. The variables cater for differences between States and Territories and the Commonwealth, and between organisations and workplaces. They allow for different work requirements, work practices and knowledge. The Range Statement also provides a focus for assessment. It relates to the unit as a whole. Text in bold italics in the Performance Criteria is explained here.

Employee supportmay include:

counselling services

rehabilitation services

compensation

preventative education

support networks

provision of contact officers

safety programs

flexible working arrangements

provision of child care

health care

family support

relief services

sports and fitness facilities and/or activities

social facilities

addiction support (alcohol, drugs)

support for postings

employment assistance program

Stakeholders may include:

all those individuals and groups both inside and outside the organisation that have some direct interest in the organisation's behaviour, actions, products and services, such as:

employees at all levels of the organisation

other public sector organisations

union and association representatives

users of the human resource service

regulators

boards of management

government

Ministers

Trends may include:

increase/decrease in stress-related leave

high turnover of certain demographic groups

unrepresentative numbers of particular demographics at certain classification levels

increased/decreased number of accidents

increased/decreased complaints or grievance reports

Legislation and guidelinesmay include:

Commonwealth and State/Territory legislation including equal employment opportunity, privacy legislation, anti-discrimination and employment law

national and international codes of practice and standards

the organisation's policies and practices

government policy

codes of conduct

codes of ethics

Promotion methodsmay include:

written documentation

manuals

policy and procedure statements

guides

information brochures and pamphlets

oral advice and guidance

one-on-one meetings

small group meetings

telephone contact and/or electronic mail

training programs